Terms and Conditions

Please read the following terms & conditions carefully as they will tell you everything you need to know about the agreement you will enter into once you accept a quotation for DCI Plumbing & Heating Services Limited to perform any work on your behalf.

1. The price quoted is open for acceptance within 30 days providing that the work can be commenced within 90 days (excluded quotes for repairs to gas appliances or central heating), both periods being from the date of the quotation. If you decide that you would like us to commence work after this time, we will let you know if there has been a change in the price requiring a revised quotation and the reasons why.

2. DCI Plumbing & Heating Services Limited shall quote the cost of installing/repairing central heating equipment or gas appliances as discussed with you and/or specified in the quotation form. Once you have accepted this quotation DCI Plumbing & Heating Services Limited undertake to carry out all the work necessary to complete the work described in our specification and this quotation subject to the conditions below.

3. DCI Plumbing & Heating Services Limited will carry out the whole of the work specified in this quotation at the price quoted but any variation or additional requested by you and carried out by DCI Plumbing & Heating Services Limited including variations the necessity of which becomes apparent after work commences, will be subject to an additional charge. We will need to assess your home at all times during installation/repair.

4. The time estimate provided for completion of installation is our best estimate of the likely time scale prior to commencement of the installation, and we cannot accept liability for any cost, losses or expense of whatever nature incurred by you as a result of any delays.

5. The price specified in the quotation does not include the price of removing any dangerous waste material such a asbestos found when installing/repairing/maintaining your central heating/ gas appliance. This will be subject to an extra charge. If you are a tenant, you may need your landlord's permission to carry out the work covered by this quotation/invoice. DCI Plumbing & Heating Services Limited will assume that you have obtained such permission. DCI Plumbing & Heating Services Limited shall not have any liability for any loss or damage however arising from failure to obtain such permission.

6. Your order is accepted subject to the condition that you are responsible for ensuring that there is an adequate gas supply to the dwelling prior to the commencement of the work. We can put you in touch with Transco to arrange this if necessary. Where DCI Plumbing & Heating Services Limited states "fitted to point" it means to a suitable gas point within 1.5 metres of the position to which the appliance is to be fitted. Any extra pipe work or alterations to fire openings, flue, cabinetry etc. will be at extra cost to you. Where such a supply is not laid or fire openings or cabinetry require alteration to enable work to commence within 90 days of the date of the quotation, DCI Plumbing & Heating Services Limited reserve the right to cancel your order and Clapham Group Limited's Plumbing & Heating Services shall not have any liability for any costs, loss or damage arising from such a cancellation.

7. All fitted furniture, carpets, linoleum and special types of flooring, for example, tongue and groove parquet, hardwood, rubber or tiled floors must be removed as required by DCI Plumbing & Heating Services Limited and you shall be responsible for their replacement when the work is completed. In many cases, this removal and replacement is best left to a specialist contractor and you should seek advice accordingly.

8. The work will be carried out in a proper workmanlike manner but DCI Plumbing & Heating Services Limited cannot be held liable for any damage unavoidably caused to decorations, fittings and the like as a result of installing/maintaining any new or existing equipment as specified in the quotation or removing, replacing or disturbing existing pipe work, appliances, tanks, cylinders or other fixtures and fittings.

9. Where DCI Plumbing & Heating Services Limited needs to connect new equipment to your existing central heating system it shall not be liable for any breakdown or poor performance of or damage caused to your existing system as a result of faulty pipe work or some other defect or malfunction of your central heating system. Further DCI Plumbing & Heating Services Limited cannot accept liability for any deterioration in the performance of the central heating system caused by fluctuations in the water pressure provided by your water supplier.

10. DCI Plumbing & Heating Services Limited shall not have any liability for any failure to perform its obligations under this quotation/invoice if it is prevented from doing so by causes reasonably beyond its control, including unforeseen circumstances, such as industrial disputes, strikes, lock-outs, fire, accidents, war or problems with the fabric of the building including the roof, or problems with goods being delivered on time by a third party. DCI Plumbing & Heating Services Limited shall not have any liability for any indirect, special or consequential loss or damage or loss of profit with the exception of damage for death or personal injury. The total liability of DCI Plumbing & Heating Services Limited under this agreement shall not exceed the price paid. Further, should any additional work be required as a result of such unforeseen circumstances, you will be responsible for meeting the costs of such work.

11. To complete your central heating/gas appliance installation/maintenance/repair as quickly as possible, DCI Plumbing & Heating Services Limited may need to use sub-contractors. DCI Plumbing & Heating Services Limited to ensure high standards of work approve each sub-contractor. For your security, all contractors will carry identity cards.

12. All work carried out by DCI Plumbing & Heating Services Limited, carries a full 12 months guarantee (only where materials and appliances are supplied by Clapham Group Limited's Plumbing & Heating Services), except servicing/maintenance/repair work which is guaranteed for 28 days.

13. Should you cancel your order at anytime prior to the commencement of the work, DCI Plumbing & Heating Services Limited will retain the deposit as a contribution towards any costs which it has incurred or the cost of parts.

14. A quotation/invoice/ cannot be varied except in writing byDCI Plumbing & Heating Services Limited.

15. DCI Plumbing & Heating Services Limited will endeavour to reach you within your 2 hour time slot. We cannot be held responsible for missed appointments or late arrival to appointments due to unforseen circumstances.

16. If the customer is not present during the work we will call on the telephone number provided to us as soon as the engineer reaches the premises. We will not commence work until we receive confirmation to proceed from the customer. The engineer will wait a maximum of 30 minutes dependant on circumstances and work load. The engineer or a representative from Clapham Group Limited will call the client as soon as the work is completed. The customer is liable for the first hours charge plus charges every quarter of an hour from the time of commencement until the point of completion. If the client is unattainable the client is liable for the quarterly hour charge payment every 15 minutes until contact can be made. *

17. If you have any questions about our terms and conditions please do not hesitate to contact us.

* In the event that the client is uncontactable, as a matter of courtesy we will leave a voice message if possible with the exact time the work was completed. However, in matters of dispute the client accepts liabilty and DCI Plumbing & Heating Services Limited reserves the right to charge the client the full amount.

For the purposes of this agreement the terms 'client' and 'customer' are interchangeable and represent the person / persons / company with whom the agreement is made.

Contact DCI Plumbing today for a quotation and further information.

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